Things to Consider While Writing a Shipping Policy
Shipping policy is a predominant aspect of an online business. Many studies on customer behavior have revealed that a majority of the customer’s purchase decision solely depends on the shipping policy on the product. A shipping policy cannot be neglected as it can make or break your business, especially if your company is based out in India. A substantial share of customers in India purchase products from an online store only if the shipping policy meets their expectations. Most of the customers shop online with an intention of returning it. This is the reason why they want to know more about your shipping policy, returns, and refund policy. In that event, only a customer friendly shipping policy can give that essence of trust and credence for your brand and can scale up your conversions. Customers want to know inside out of the events that occur once they place an order i.e. when will I receive the product? Can I return the product? What is the time band in the return ...