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How To Approach Your Service Provider For Any Queries?

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As a customer you may have issues related to the delivery of your package, shipment pickup, documentation or tracking the shipment and so much more. Or As a Non-customer, you may have issues on understanding the business or seeking the details of the company. Rather than just not doing anything or taking wrong steps to reach your service provider, you need to get in touch with the concerned shipping partner to garner the solution to your queries.


Do’s :

1) Use the website of the company to associate with the service provider. With the advent of the digital world, you will be able to acquire most of the business presence over the online platform. So if you want to associate with the shipping service provider, delve in to hunt for their official site over the internet. Go through their website and seek the details of their proceedings and functioning. Every company has their very own website which consists of email address, FAQs, chat options as well as calling numbers. You can acquire the…

Mistakes Receiver Do While Receiving A Parcel

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There are certain common mistakes which every person (who is entitled to receive the parcel) do. Being the receiver, you have to ensure that you are following a certain common procedure to receive the parcel that is entitled to you and if not, avoid committing the mistake which could cost you much more than you have imagined it to be. 
Here are some of the mistakes receiver do when parcel arrives to their doorstep -
1. Not checking the information on package / Keeping the wrong parcel This happens quite a number of times. There are chances of misdelivery if you don’t check the information on package properly before signing the POD. There is no harm in reviewing the name and address that you have incorporated for the delivery of the parcel.  There are at times when you might end up receiving the wrong item that you didn't order for. Also, it is illegal to keep someone else's courier. Not only you are committing the biggest mistake but also creating a problem for the person who is…

Difference Between The Incoterms: DDP Vs DDU

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The way domestic shipping works is completely different from that of International shipping, as it involves a lot more complicated steps to carry out while shipping.
If you are either importing or exporting goods to another country, then you will have to adhere to certain set of rules and regulation that are imposed on the goods moving across the borders by the international chamber of commerce called as international commercial terms or Incoterms.
One such most commonly used Incoterms is DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid). DDP and DDU can be either advantageous or disadvantageous to you. Hence, you need to understand how both the Incoterms work and then choose the best that suits your company.
Below are few of the instances which gives you a clear idea on which Incoterm to choose while doing international shipping:
DDP is the acronym of delivery duty paid. According to this, the seller is obliged to make the delivery of the product till the customer’s destination. He…

How to deal with ODA/OPA locations?

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The logistics industry has seen tremendous growth for over a decade. It could be the adoption of technology to make the transportation better or the quality service which has increased the productivity of the supply chain. The advancement of the logistics industry has turned into a boon for the e-commerce businesses which wholly depend on logistic companies to deliver their products and services to the customers.
Even though the logistics industry has heeded a drastic improvement in its services, yet it has a lot of loopholes in the system. The dominant ones being the Out Of Pickup and Delivery Area. So let’s understand more on this in detail:
Remote Area for Pick up - Also known as Out of pickup area. Here, the courier service provider doesn’t render the convenience of door pick up of the parcel to its customer. Therefore the shipper has to drop off the parcel to the nearest courier office in order to further connect the parcel and get it delivered.
Remote Area for Delivery – Also known…

A How-To Guide for Sourcing Goods on Alibaba

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It is imperative to have a strong USP for any business, especially if it falls into a domain where there is a lot of competition. Since there are tons and tons of companies selling the same products as you are at a competitive price, you must either compromise on profit margin or should sell products which are new in the market in order to survive in the competition. Fortunately, there is a way where you can introduce new products to the market and also sell it with greater margin. This can be done through importing goods from countries like China through portals like Alibaba.

Alibaba is a great B2B market place which bridges the gap between the supplier/wholesaler with the entrepreneurs. Here you can find many suppliers of different parts of the world, with the highest being the Chinese suppliers. This is a perfect place for those who want to buy bulk products of premium quality at a cheaper rate.

Even with the world’s largest supplier directory, Alibaba is not completely free from the…

Amazon FBA Vs MFN: Which is better for my business?

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It's always safe to have an extra hand to reduce the burden of product fulfillment procedure, but at what cost? Is something to be worried about. If you are an Amazon seller, you would have faced a situation where you had to choose between Amazon FBA and MFN Shipping. As a seller, you have to take the right decision for your company as this directly influences your company’s revenue generation. For those sellers who are new and listening to these words for the first time, here is a brief explanation on what exactly Amazon FBA and MFN is.
Amazon FBA( Fulfillment by Amazon): If you are an Amazon seller and if you have opted to use Amazon FBA services, then Amazon will look after the entire process of product delivery on behalf of you i.e. once the customer books an order, Amazon picks the parcel, packs it and ships it to the customers and also handle returns & customer support. On the flipside, in MFN (Merchant Fulfillment Network): the entire process of fulfillment i.e from pack…

What happens to the parcels held in the Customs, if not cleared?

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If you are an established businessman or a newbie to the import-Export business, it is imperative to understand the inside out of customs and to know how your business gets affected by customs. So what are Customs duties?
Customs duties are imposed on goods entering the destination country. The customs duties are levied on imported goods in order to safeguard the country’s domestic industries and employment. Hence all the businesses importing the goods must comply with the rules and regulations set by the government.
If the parcel you ship seems suspicious, or the item is prohibited, or if any documents are missing, etc., then the customs authorities hold the parcel and may ask to submit the necessary documents or ask for more details of your parcel. Unless the necessary actions as suggested by the customs is not performed, your shipment will not be moved for delivery. If in case the seller or the consignee doesn’t pay the duty within the specified time, then the shipment will be destro…